Mobility on Demand service offers free transportation to east GNV

Published on February 13, 2025

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Mobility on Demand Service Zone.pngNeighbors in east Gainesville can call the city’s Regional Transit System (RTS) Mobility on Demand (MOD) service for free transportation to clinic visits, health screenings and other essential community resources. The shuttles go door-to-door for passengers who can’t walk to an RTS bus stop or need additional support to reach their destinations reliably and affordably.

Research shows limited transportation options continue to impact families in need of healthcare in communities across the United States. A 2023 study by the Urban Institute found one in five adults without access to a vehicle or public transit missed receiving needed medical care due to transportation barriers. The Mobility on Demand solution from the City of Gainesville is expected to help bridge that gap.

“This initiative is about making sure everyone in our community has access to the services they need to stay healthy and thrive,” said Gainesville Mayor Harvey L. Ward. “By offering free, on-demand transportation, we are removing barriers and making vital resources more accessible to our neighbors in east Gainesville.”

The Mobility on Demand service has vehicles that run on weekdays from 5:30–8:30 a.m. and 4:30–8 p.m. They take passengers to any destination within the east Gainesville MOD zone. The service is a refresh of the First Mile/Last Mile program, with the goal of supporting the transit needs of young families, neighbors with limited incomes and anyone lacking reliable transportation for daily activities, including attending medical appointments.

Residents can schedule a ride up to seven days in advance using the RTS Connect app, which is available for download on both iOS and Android devices. After the ride request is received, an RTS vehicle will pick them up at their home and take them directly to their destination at no cost. Those without access to a smartphone can also schedule rides by calling RTS Connect at 352-393-RIDE.

Important locations that can be visited through Mobility on Demand include:

  • the new UF Health Urgent Care Center – Eastside at 457 SE 20th St.,
  • the Florida Department of Health in Alachua County at 224 SE 24th St.,
  • the Partnership for Strong Families Family Resource Center at 1734 SE 2nd Ave.
  • and the Cone Park Branch of the Alachua County Library at 2801 E. University Ave.

The service is funded through the local option gas tax.

For more information on Mobility on Demand, including service hours and eligibility, visit www.go-rts.com or call RTS customer service at 352-334-2600.

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